Privacy Policy


Site Details

Website Address:

Business Name: Bentleys Restaurants Limited

Business Address For Data Enquiries: 7 Wherry Quay, Ipswich, Suffolk IP4 1AS

Business Telephone Number For Data Enquiries: 01473 284000

Date Last Revised: December 2020


This policy is in relation to how we collect, store and process personal data on our website. It covers five main areas,

  • Contact Forms
  • Analytics
  • About Cookies
  • Firewall
  • Website Backups & Maintenance
  • Links to other websites
  • Changes to this privacy policy
  • Contact us

The website is kept up to date and uses a secure socket layer encryption (SSL) to ensure all data transmitted across the internet is encrypted. The database and website files are held on a server in a secure datacentre protected both physically and electronically by security process.

In all instances we do not share your data with any third party (unless otherwise stated) and only use it in direct relevance to the reason it was given to us in the first place.

In all instances we are happy to share with you what personal data we might have and you can contact us by phone or in writing at the details above.


We use contact forms on our website, this means that if you wish to contact us you can use the forms.

The form(s) will ask you for your name and email address. In some cases more information is collected which is relevant to the nature of the enquiry.

This is how we process your information:

You will be asked if this is OK to process this information before you submit the form. Because we need this information to effectively respond we will not process the form without your permission.

Once you have submitted the information it will send an email to us where we will respond to you appropriately. We will delete the email when the enquiry has reached an end.

This is how we store your information:

In some cases, we keep a version of the contact form in our website database so that we can ensure we have a copy of your original contact.

This is how we use your information:

We only use your data in conjunction with the enquiry you made.

Your right to control your personal information

You may choose to restrict the collection or use of your personal information.

You have the right to ask us to change or remove your personal information from our database at any time. You also have the right to request a copy of the information we hold about you in an easily accessible format and to have any inaccuracies corrected or removed.

To do this, please write to us at Bentleys Restaurants Limited, 7 Wherry Quay, Ipswich, IP4 1AS or email



We use Google analytics to track the number of visitors to our site. We have ensured that the data collected using Google Analytics is anonymous and that IP anonymization is employed.

This is how we process your data

Under the definitions outlined in the GDPR regulations we are the controller of data and not the processor of data. Google have the obligation to conform to the GDPR regulation.

This is how we store your data

As Google is the data processor they will have their own policy on how they store data and we would encourage you to read their privacy policy too.



We may use cookies to monitor how you use our site. A cookie is a small file that will ask permission to be stored on your computer’s hard drive. It records how you have used a website. This means that when you return to that website it can give you tailored options based on the information it has stored about your last visit.

We use cookies to help us understand how our website is used so that we can develop and improve its design, layout and function.

If you do not want us to use cookies in your browser, you can normally set your browser to reject cookies or to alert you should a website attempt to put a cookie on your computer.

To find out more out more on how to manage and delete cookies, visit,


We use multiple firewall solutions that asks for your IP address before allowing access to our website, this data is anonymized and only gathered as a legitimate interest to ensure only legitimate people can access the website. The firewall providers are the processor of this data and we can provide you with their contact information on request.


We backup the website on a regular basis, each of these backups will have a complete replica of the website, including the data stored within it.

The backups are managed by Octopress which use third party software to make the backups. Backups are done and stored remotely. Backups are a key element to business continuity and as such are a legitimate interest reason for processing and storing the data. We therefore do not need explicit permission to store process and store this data.  We run full backups daily, which are kept for 90 days. Therefore, any request to remove personal data for any archived version can take up to 90 days to be processed.


Our website may contain links to other websites. Such sites are not governed by this privacy statement and we cannot be responsible for the protection and privacy of any information that you provide to that site. Please review the privacy statement applicable to every website and mobile app you visit.


We may amend or update this privacy policy from time to time and we recommend you check it periodically.


If you have any questions regarding your personal information or this privacy policy, or if you wish to make a complaint, please contact us at Bentleys Restaurants Limited, 7 Wherry Quay, Ipswich, IP4 1AS or email