FAQ

FAQ

At Isaacs we often get asked rather familiar sounding questions! As a result, we have produced a nifty FAQ as a handy reference point for our customers. You can still contact us if your question is not answered here!

Do you take table bookings?

Please note, we are currently not taking table bookings.

Isaacs is a large free-flowing venue, and tables are normally available. Please be aware, we encourage all our customers to use our online ordering system.

If you would like to book one of our domes, please visit our bookings page.

Can I reserve an outside table?

We are a large venue and we are not able to reserve outside tables. However, tables normally are available, but you will need to arrive earlier on our busiest days if you want a particular table, e.g. for the World Cup Final or a live music event.

Are you showing the “ABC v XYZ” game?

The chances are very good that we’re showing the game you’re after! Take a look at the listings here. If you have a sporting request, please let us know and we’ll try and help you out!

How do I enquire about viewing your wedding room?

Email weddings@isaaclord.org as we would love to show you around.

Do you offer function rooms, weddings or private room hire?

Yes, we do everything!

Email office@isaaclord.org with your requirements.

For further information on private hire click here.

For additional info on business hire, please click here.

What are your opening times?

Please scroll to the bottom of the page for our opening hours and service hours.

What are your main food service times?

Our breakfast menu is served:

Monday to Thursday between 09:00am – 11:30am
Friday to Saturday 08:00am – 11:30am
Sunday 08:00am – 12:00pm.

Our main menu is served Monday to Friday between 12:00pm – 9:00pm and between 12:30pm and 9:00pm on Sunday.

Are dogs allowed in the venue?

Yes, outside and within the indoor lower deck area, if properly controlled and on a leash. Please consider others, as we are a family venue.

How old do you have to be to enter, and what about children?

All under 18s must be accompanied by a responsible person who can meet the requirements of Challenge 25.

Please bring suitable identification if you appear to be under 25.

Our current restrictions are:

  • Sunday to Thursday: All age groups will be allowed to stay until 22:00, thereafter over 18s only.
  • Friday and Saturday: Under 18s are allowed on the premises until 19:00.

Exceptions to the above:  Under 18s are allowed to stay until the completion of a meal, dome or party/event/function booking. Under 18s will then be expected to leave the premises at the end of the relevant booking.

Do you offer a student/blue light workers discount?

Yes! Isaacs offers a 20% discount on all food and non-alcoholic drinks for students, University of Suffolk lecturers/support staff, members of the armed forces, National Health Service workers, and emergency responders. Simply present your server with appropriate identification to take advantage of this offer.

Why do you sometimes run a reduced menu?

During exceptionally busy days, we may have a bar snack menu in operation, offering a selection of our favourite dishes, with specials also available. This is to enable us to meet the high demand of a popular venue with potentially many hundreds of diners ordering at the same time. Thank you for your understanding.

Do you have a dress code?

We operate a relaxed dress code.

You can stay casual, so as long as you are not caked in mud or wearing anything too objectionable you should be just fine.

Please keep your top on (we are not quite on the beach) and please refrain from wearing steel toecap footwear.

We reserve the right to deny entry if we require to do so.

What time is your last entry?

Last entry is generally 30 minutes before the stated closing time.

What is Challenge 25?

Isaacs operates a Challenge 25 policy, which will require any person appearing to be under the age of 25 to prove with appropriate identification that they are at least 18 years old.

Why do you have door staff?

Isaacs is a safe venue, in part because we have licensed door staff.

We have always been proactive about security and the safety of our customers and staff.

As a listed building, we also have to monitor the number of people in the venue and enforce strict fire regulations.

Do you serve cask and keg beers?

Yes, we serve cask and keg beers, including a selection produced by our sister venue, the Briarbank Brewery. Please ask your server for details on which beers we have available. You can find out more information about The Briarbank here.

Do you offer cocktails?

Located next door to Isaacs, our sister venue, The Gallery, offers a stunning cocktail menu. The Gallery also offers Quayside Cocktails within the lower deck of the main Isaacs building itself. For more information, including opening times and cocktail masterclasses, please take a look here.

What are your terms and conditions for private hire?

Please e-mail us at office@isaaclord.org and we can help you with this.

Do you have access facilities for disabled persons?

Yes, although much of Isaacs is a listed building, we have ramps, slopes and lifts in operation to enable access to almost the entirety of Isaacs.

Do you cater for vegetarians and vegans?

Yes, we have a selection of both meat-free and plant-based dishes. Please see our menu for the full list.

Do you offer gluten free dishes?

Yes, please ask your server for more information and to discuss specific requirements.

Our staff will be happy to discuss any dietary requirements you may have and to provide further information or alternatives.

We won’t make you feel like a fussy eater, just let us know what you need!

Our menu, which offers vegetarian, vegan and gluten free dishes, is available here.

How do I apply to work at Isaacs?

Please send an up-to-date CV to office@isaaclord.org.

What live music do you have?

For details of our live music, visit our What’s On Page.

I want my band to perform at Isaacs, how do I enquire about this?

Please note that we receive a tremendous number of enquiries, so be sure to tell us about your act and explain why you would be a good fit for Isaacs! Be sure to include some media so we can see you in action, too! You can contact us here.

I represent a registered charity, how do I ask if Isaacs is willing to become involved?

Please e-mail office@isaaclord.org. If we can help you, we will, but rest assured, we do a great deal for charitable causes.

Where can I leave feedback/complaints?

Feel free to email us at office@isaaclord.org if you have any feedback or complaints. We will endeavour to reply to you as soon as we are able.