FAQ

FAQ

At Isaacs we often get asked rather familiar sounding questions! As a result, we have produced a nifty FAQ as a handy reference point for our customers.

Do you take table bookings?

Please note, we are currently not taking table bookings, we are only taking bookings for our domes.

Isaacs is a large free-flowing venue, and tables are normally available. Please be aware, we encourage all our customers to use our online ordering system.

If you would like to book one of our domes, please visit our bookings page.

Do You have T&C’s for booking events?

Yes we do, you can download a PDF version here.

What are your opening times?

Monday:              08:00 – 23:00
Tuesday:             08:00 – 23:00
Wednesday:       08:00 – 23:00
Thursday:           08:00 – 23:00
Friday:                08:00 – 00:00
Saturday:           08:00 – 00:00
Sunday:              08:00 – 23:00

What are your main food service times?

Our breakfast menu is served daily between 08:00am and 12:00pm.

Our main menu is served daily between 12:00pm – 9:00pm, with last orders around 8:45pm.

What Covid-19 restrictions mean when visiting Isaacs?

With COVID regulations changing from 19 July, please visit our COVID page to find out what this means when visiting Isaacs.

What happens when I arrive at Isaacs?

With COVID regulations changing from 19 July, find out what this means when visiting Isaacs by going to our COVID-19 page. 

We will still be displaying our NHS test and trace QR code for customers who wish to check in.

We are still operating our online ordering system and encourage customers to continue to use this to place their orders. Customers can access this via www.isaacs.pub

Face coverings are no longer mandatory, but if you wish to still wear one, please do.

Can I reserve an outside table?

No, we are currently not accepting table bookings for outside of the venue. Instead, these will be available on a first-come, first-served basis. Isaacs is a large free-flowing bar/restaurant; tables normally are available.

Do I need to have the NHS app to check in?

We will still be displaying our NHS QR Code for any customers who would still like to check in.

Do I need to wear a face-covering?

It is no longer mandatory to wear a face covering, however, if you wish to wear one, please do. Our staff will be continuing to wear them when serving customers and moving around the venue.

Do you do table service?

Table service is available however customers are encouraged to use our online order system to place their orders from their table. Visit www.isaacs.pub.

Orders may also be placed at the Coffee Tavern or bars.

What is the difference with your many bars?

All of our bars at Isaacs offer something different, allowing us to offer a fantastic overall selection.

For our best selection of real ale, visit the Merchant Bar (main upstairs bar), for cocktails and wine, head to the Courtyard Bar (main bar at rear of courtyard), and to beat the queues during our busy periods if you’re only seeking lager, cider or soft drinks, visit The Griddle at the front of the venue.

How do I order my food?

All orders should be placed via our online ordering system. Isaacs.pub.

We encourage customers to use this service to place orders at their table. This gives customers direct access to our food and drinks menu, offering with minimal contact.

For those customers unable to use their phones or devices, orders can be placed at the Coffee Tavern for food & hot drinks  or at the bar.

Table service is also available , please request this from  a member of staff.

Why do you sometimes run a reduced menu?

During exceptionally busy days, we may have a Carte Du Jour in operation, offering a selection of our favourite dishes, with specials also available. This is to enable us to meet the high demand of a popular venue with potentially many hundreds of diners ordering at the same time.

Thank you for your understanding.

Do you serve Briarbank cask and keg beers?

You’ll find Grapefruit IPA and Samuel Harvey V.C. on sale in our Merchant Bar. Plus, we’ll also have some of Briarbank seasonal beers available too.

What is your dress code?

We operate a relaxed dress code.

You can stay casual, so as long as you are not caked in mud or wearing anything too objectionable you should be just fine.

Please keep your top on (we are not quite on the beach) and please refrain from wearing steel toecap footwear.

We reserve the right to deny entry if we require to do so.

What are your polices regarding preventing underage drinking?

Isaacs operates a Challenge 25 policy, which will require any person appearing to be under the age of 25 to prove with appropriate identification that they are at least 18 years old.

Are children allowed in the venue?

ENTRY, AGE RESTRICTIONS & UNDERS 18’s (subject to Management & Security Discretion)

Isaacs is a family friendly venue; all family members are welcome provided all the current social distancing guidance is followed.  It is very important that young children remain at their table.

All under 18s must be accompanied by a responsible person who can meet the requirements of Challenge 25.

Please bring suitable identification if you appear to be under 25.

Our current restrictions are:

  •  Sunday to Thursday: All age groups will be allowed to stay until 22:00 thereafter over 18s only.
  • Friday and Saturday: Under 18s are allowed on the premises until 19:00.

Exceptions to the above:  Under 18s are allowed to stay until the completion of a meal, dome or party/event/function booking. Under 18s will then be expected to leave the premises at the end of the relevant booking.

Are dogs allowed in the venue?

Yes, outside and within the Griddle area, if properly controlled and on a leash.

Please consider others, as we are a family venue.

How old do you have to be to enter?

ENTRY, AGE RESTRICTIONS & UNDERS 18’s (subject to Management & Security Discretion)

Isaacs is a family friendly venue; all family members are welcome provided all the current social distancing guidance is followed.  It is very important that young children remain at their table.

All under 18s must be accompanied by a responsible person who can meet the requirements of Challenge 25.

Please bring suitable identification if you appear to be under 25.

Our current restrictions are:

  • Sunday to Thursday: All age groups will be allowed to stay until 22:00 thereafter over 18s only.
  • Friday and Saturday: Under 18s are allowed on the premises until 19:00.

Exceptions to the above:  Under 18s are allowed to stay until the completion of a meal, dome or party/event/function booking. Under 18s will then be expected to leave the premises at the end of the relevant booking.

Why do you have door staff?

Isaacs is a safe venue, in part because we have licensed door staff.

We have always been proactive about security and the safety of our customers and staff.

As a listed building, we also have to monitor the number of people in the venue and enforce strict fire regulations.

What time is your last entry?

Last entry is generally 30 minutes before the stated closing closing time, which is the same time we starting calling last orders.

Do you have access facilities for disabled persons?

Yes, although much of Isaacs is a listed building, we have ramps, slopes and lifts in operation to enable access to almost the entirety of Isaacs.

Do you cater for vegetarians and vegans?

Yes, we have a wide selection of meat-free dishes.

Please see our menu for the full list, but we also have vegetarian specials making appearances throughout the week.

Coming soon, Isaacs customers will also be able to order from our sister venue, Vikings Bakehouse, which offers an entirely plant-based menu. For more details, visit Vikings Bakehouse.

Do you offer Gluten-Free dishes?

Yes, please ask your server for more information and to discuss specific requirements.

Our staff will be happy to discuss any dietary requirements you may have and to provide further information or alternatives.

We won’t make you feel like a fussy eater, just let us know what you need!

Our menu, which offers vegetarian, vegan and gluten free dishes, is available here.

How do I apply to work at Isaacs?

Please send an up-to-date CV to office@isaaclord.org.

Do you offer functions rooms or private room hire?

Yes, we do everything!

Email office@isaaclord.org with your requirements.

For further information on private hire click here.

For additional info on business hire, please click here.

I want my band to perform at Isaacs, how do I enquire about this?

Email office@isaaclord.org and be sure to tell us about your act and to include some media so we can see you in action.

How do I enquire about viewing your Wedding Room?

Email weddings@isaaclord.org as we would love to show you around.

Are you showing the “ABC v XYZ” game?

The chances are very good that we’re showing the game you’re after!

We screen both BT Sports HD and Sky Sports HD programming at Isaacs, and have the ability to show numerous live sports at the same time, so everyone’s a winner!

Take a look at the listings here.

If you have a sporting request, please let us know and we’ll try and help you out!

What live music do you have?

For details of our live music, visit our What’s On Page.

I represent a registered charity, how do I ask if Isaacs is willing to become involved?

Please e-mail office@isaaclord.org. If we can help you, we will, but rest assured, we do a great deal for charitable causes.

Where can I leave feedback/complaints?

Feel free to email us on feedback@isaaclord.org if you have any feedback or complaints.