FAQ’s

FAQ’s

At Isaacs we often get asked rather familiar sounding questions! As a result, we have produced a nifty FAQ as a handy reference point for our customers.

Do you take table bookings?

We’re pleased to say we are currently table and dome bookings. To make your booking go to our bookings page. Bookings can be made based on the “rule of six” .Up to six people or two households. Note Domes are ideal for 6 guests in any case.

Isaacs is a large free-flowing venue, and if you don’t wish to book tables are normally available. We encourage all our customers to use our online ordering system. However, if you need any assistance, we can offer table service.

Do You have T&C’s for booking events?

Yes we do, you can download a PDF version here.

What are your opening times?

Monday:              09:00 – 23:00
Tuesday:             09:00 – 23:00
Wednesday:       09:00 – 23:00
Thursday:           09:00 – 23:00
Friday:                09:00 – 00:00
Saturday:           09:00 – 00:00
Sunday:              09:00 – 23:00

What are your main food service times?

Our breakfast menu is served daily between 09:00am and 12:00pm.

Our main menu is served daily between 12:00pm – 9:00pm, with last orders around 8:45pm.

What Covid-19 restrictions mean when visiting Isaacs?

Until May the 16th customers can only dine & drink outside.

From May the 17th Customers can  also dine & drink inside inside Isaacs or one of our domes, with people they live with, plus a linked support bubble. While households are allowed to mix outside, the rule of six applies, and social distancing rules will apply. Customers must not move tables, and customers / groups must not mix.

Customers must wear a face-covering except when seated at your table to eat or drink. We expect all our customers to act reasonably and not to flout the rules.

What happens when I arrive at Isaacs?

Please check in with the host upon your arrival who will assist you in finding a table.

The host can also check customers in manually using the database detailed below.

NHS test and trace COVID-19 app venue check in 

NHS Covid-19 App is up and running; customers can use this method to check in. Our official NHS QR Code is clearly displayed by the entrance.

Isaacs check in 

Unless a customer has checked in via the NHS Covid-19 app, it is mandatory that we obtain basic contact details of the lead customer of your group for the purposes of NHS Test and Trace. All data is GDPR compliant and is only used for this purpose and is purged automatically after one month.

To speed up the process, we recommend that one guest has the following link ready to use, www.checkinn.pub, as this will enable you to check in easier upon arrival. There is no need to download the EVE PASS app. However, if you already have the EVE PASS app, you can scan the QR code or enter the following code on arrival, HUMCPX. The checkinn link will also take you to our priority on-line ordering system.

Priority on-line ordering via www.isaacs.pub

We encourage customers to use this service to place orders at their table. This gives customers direct access to our food and drinks menu, offering with minimal contact.

For those customers unable to use their phones or devices, we operate a limited manual ordering system with help from our staff.

Can I reserve an outside table?

No, we are currently not accepting table bookings for outside of the venue. Instead, these will be available on a first-come, first-served basis. Isaacs is a large free-flowing bar/restaurant; tables normally are available. The “rule of six applies”.

Do I need to have the NHS app to check in?

NHS Covid-19 App is up and running; customers can use this method to check in. Our official NHS QR Code is clearly displayed by the entrance.

ISAACS CHECK IN

Unless a customer has checked in via the NHS Covid-19 app, it is mandatory that we obtain basic contact details of the lead customer of your group for the purposes of NHS Test and Trace. All data is GDPR compliant and is only used for this purpose and is purged automatically after one month.

To speed up the process, we recommend that one guest has the following link ready to use, www.checkinn.pub, as this will enable you to check in easier upon arrival. There is no need to download the EVE PASS app. However, if you already have the EVE PASS app, you can scan the QR code or enter the following code on arrival, HUMCPX. The checkinn link will also take you to our priority on-line ordering system.

Do I need to wear a face-covering?

Customers must wear a face-covering except when seated at your table to eat or drink.

Do you do table service?

We offer limited table service for customers who are unable to use our online ordering system. Please let your host know if you would like a member of the team to take your order.

What is the difference with your many bars?

All of our bars at Isaacs offer something different, allowing us to offer a fantastic overall selection.

For our best selection of real ale, visit the Merchant Bar (main upstairs bar), for cocktails and wine, head to the Courtyard Bar (main bar at rear of courtyard), and to beat the queues during our busy periods if you’re only seeking lager, cider or soft drinks, visit The Griddle at the front of the venue.

How do I order my food?

All orders should be placed via our online ordering system. Isaacs.pub.

We encourage customers to use this service to place orders at their table. This gives customers direct access to our food and drinks menu, offering with minimal contact.

For those customers unable to use their phones or devices, we operate a limited manual ordering system with help from our staff.

Why do you sometimes run a reduced menu?

During exceptionally busy days, we may have a Carte Du Jour in operation, offering a selection of our favourite dishes, with specials also available. This is to enable us to meet the high demand of a popular venue with potentially many hundreds of diners ordering at the same time.

Thank you for your understanding.

Do you serve Briarbank cask and keg beers?

You’ll find Grapefruit IPA and Samuel Harvey V.C. on sale in our Merchant Bar. Plus, we’ll also have some of Briarbank seasonal beers available too.

What is your dress code?

We operate a relaxed dress code.

You can stay casual, so as long as you are not caked in mud or wearing anything too objectionable you should be just fine.

Please keep your top on (we are not quite on the beach) and please refrain from wearing steel toecap footwear.

We reserve the right to deny entry if we require to do so.

What are your polices regarding preventing underage drinking?

Isaacs operates a Challenge 25 policy, which will require any person appearing to be under the age of 25 to prove with appropriate identification that they are at least 18 years old.

Are children allowed in the venue?

Isaacs is a family friendly venue, all family members are welcome provided all the Social Distancing Guidance is followed, including the rule of six.

Our current restrictions are:

Sunday to Thursday: All customers will be allowed to stay until 21:00

Friday and Saturday: We are currently operating an over 21 from 16:00 every Friday and Saturday.

Please bring suitable identification if you appear to be under 25.

We reserve the right to deny entry if we require to do so.

Are dogs allowed in the venue?

Yes, outside and within the Griddle area, if properly controlled and on a leash.

Please consider others, as we are a family venue.

How old do you have to be to enter?

Our current rules are.

Sunday to Thursday: All customers will be allowed to stay until 21:00

Friday and Saturday: Under 18’s are allowed until 19:00 unless part of a meal booking, under 18’s can stay until completion of the meal.

Please bring suitable identification if you appear to be under 25.

Why do you have door staff?

Isaacs is a safe venue, in part because we have licensed door staff.

We have always been proactive about security and the safety of our customers and staff.

As a listed building, we also have to monitor the number of people in the venue and enforce strict fire regulations.

What time is your last entry?

Entry is available up until last orders is called at the bar.

Last entry is generally 15 minutes before the stated closing closing time.

Do you have access facilities for disabled persons?

Yes, although much of Isaacs is a listed building, we have ramps, slopes and lifts in operation to enable access to almost the entirety of Isaacs.

Do you cater for vegetarians and vegans?

Yes, we have a wide selection of meat-free dishes.

Please see our menu for the full list, but we also have vegetarian specials making appearances throughout the week.

Do you offer Gluten-Free dishes?

Yes, please ask your server for more information and to discuss specific requirements.

Our staff will be happy to discuss any dietary requirements you may have and to provide further information or alternatives.

We won’t make you feel like a fussy eater, just let us know what you need!

Our menu, which offers vegetarian, vegan and gluten free dishes, is available here.

How do I apply to work at Isaacs?

Please send an up-to-date CV to office@isaaclord.org.

Do you offer functions rooms or private room hire?

Yes, we do everything!

Email office@isaaclord.org with your requirements.

For further information on private hire click here.

For additional info on business hire, please click here.

I want my band to perform at Isaacs, how do I enquire about this?

Email office@isaaclord.org and be sure to tell us about your act and to include some media so we can see you in action.

How do I enquire about viewing your Wedding Room?

Email weddings@isaaclord.org as we would love to show you around.

Are you showing the “ABC v XYZ” game?

The chances are very good that we’re showing the game you’re after!

We screen both BT Sports HD and Sky Sports HD programming at Isaacs, and have the ability to show numerous live sports at the same time, so everyone’s a winner!

Take a look at the listings here.

If you have a sporting request, please let us know and we’ll try and help you out!

What live music do you have?

Due to government advice, all live music at Isaacs has been postponed for 2020.

Does Isaacs have a DJ?

Isaacs has currently postponed all live DJ events for 2020.

I represent a registered charity, how do I ask if Isaacs is willing to become involved?

Please e-mail office@isaaclord.org. If we can help you, we will, but rest assured, we do a great deal for charitable causes.

Where can I leave feedback/complaints?

Feel free to email us on feedback@isaaclord.org if you have any feedback or complaints.