At Isaacs we often get asked rather familiar sounding questions! As a result, we have produced a nifty FAQ as a handy reference point for our customers.

Do you take table bookings?

We are currently not taking table bookings. Isaacs is a large, free-flow restaurant, with tables available in various locations throughout the day. On arrival, you will be greeted by a host who will be able to assist you in finding somewhere to sit.

Please note, we encourage customers to use our online order system to place orders from their table. However, should you require any assistance a member of staff will be able to help.

Do You have T&C’s for booking events?

Yes we do, you can download a PDF version here.

What are your opening times?

Monday: 09:00am – 10:00pm

Tuesday: 09:00am – 10:00pm

Wednesday: 09:00am – 10:00pm

Thursday: 09:00am – 10:00pm

Friday: 09:00am – 10:00pm

Saturday: 09:00am – 10:00pm

Sunday: 09:00am – 10:00pm

Please note, the bar opens at 12:00pm Monday to Friday and 11:00am Saturday and Sunday.

What are your main food service times?

Our breakfast menu is served between 09:00am – 12:00pm.

Our main menu is served between 12:00pm – 9:00pm, with last orders around 8:45pm.

Why do you sometimes run a reduced menu?

During exceptionally busy days, we may have a Carte Du Jour in operation, offering a selection of our favourite dishes, with specials also available. This is to enable us to meet the high demand of a popular venue with potentially many hundreds of diners ordering at the same time.

Thank you for your understanding.

What is the difference with your many bars?

All of our bars at Isaacs offer something different, allowing us to offer a fantastic overall selection.

For our best selection of real ale, visit the Merchant Bar (main upstairs bar), for cocktails and wine, head to the Courtyard Bar (main bar at rear of courtyard), and to beat the queues during our busy periods if you’re only seeking lager, cider or soft drinks, visit The Griddle at the front of the venue.

Do you serve Briarbank cask and keg beers?

You’ll find Grapefruit IPA and Samuel Harvey V.C. on sale in our Merchant Bar. Plus, we’ll also have some of Briarbank seasonal beers available too.

What is your dress code?

We operate a relaxed dress code.

You can stay casual, so as long as you are not caked in mud or wearing anything too objectionable you should be just fine.

Please keep your top on (we are not quite on the beach) and please refrain from wearing steel toecap footwear.

We reserve the right to deny entry if we require to do so.

What are your polices regarding preventing underage drinking?

Isaacs operates a Challenge 25 policy, which will require any person appearing to be under the age of 25 to prove with appropriate identification that they are at least 18 years old.

Are children allowed in the venue?

Isaacs is a family friendly venue, all family members are welcome provided all the Social Distancing Guidance is followed, including the rule of six.

Our current restrictions are:

Sunday to Thursday: All customers will be allowed to stay until 21:00

Friday and Saturday: Under 18’s are allowed until 19:00 unless part of a meal booking, under 18’s can stay until completion of the meal.

Please bring suitable identification if you appear to be under 25.

We reserve the right to deny entry if we require to do so.

Are dogs allowed in the venue?

Yes, outside and within the Griddle area, if properly controlled and on a leash.

Please consider others, as we are a family venue.

How old do you have to be to enter?

Under-18’s are welcome on the premises at Isaacs until 10pm daily provided that after 7pm they are accompanied by a responsible person who can meet the requirements of Challenge 25. Please note, on Friday and Saturday evenings after 7:00pm, Isaacs over 21’s only.

We reserve the right to deny entry if we require to do so.

Why do you have door staff?

Isaacs is a safe venue, in part because we have licensed door staff.

We have always been proactive about security and the safety of our customers and staff.

As a listed building, we also have to monitor the number of people in the venue and enforce strict fire regulations.

What time is your last entry?

Entry is available up until last orders is called at the bar.

Last entry is generally 15 minutes before the stated closing closing time.

Do you have access facilities for disabled persons?

Yes, although much of Isaacs is a listed building, we have ramps, slopes and lifts in operation to enable access to almost the entirety of Isaacs.

Do you cater for vegetarians and vegans?

Yes, we have a wide selection of meat-free dishes.

Please see our menu for the full list, but we also have vegetarian specials making appearances throughout the week.

Do you offer Gluten-Free dishes?

Yes, please ask your server for more information and to discuss specific requirements.

Our staff will be happy to discuss any dietary requirements you may have and to provide further information or alternatives.

We won’t make you feel like a fussy eater, just let us know what you need!

Our menu, which offers vegetarian, vegan and gluten free dishes, is available here.

How do I apply to work at Isaacs?

Please send an up-to-date CV to office@isaaclord.org.

Do you offer functions rooms or private room hire?

Yes, we do everything!

Email office@isaaclord.org with your requirements.

For further information on private hire click here.

For additional info on business hire, please click here.

I want my band to perform at Isaacs, how do I enquire about this?

Email office@isaaclord.org and be sure to tell us about your act and to include some media so we can see you in action.

How do I enquire about viewing your Wedding Room?

Email weddings@isaaclord.org as we would love to show you around.

Are you showing the “ABC v XYZ” game?

The chances are very good that we’re showing the game you’re after!

We screen both BT Sports HD and Sky Sports HD programming at Isaacs, and have the ability to show numerous live sports at the same time, so everyone’s a winner!

Take a look at the listings here.

If you have a sporting request, please let us know and we’ll try and help you out!

What live music do you have?

Due to government advice, all live music at Isaacs has been postponed for 2020.

Does Isaacs have a DJ?

Isaacs has currently postponed all live DJ events for 2020.

I represent a registered charity, how do I ask if Isaacs is willing to become involved?

Please e-mail office@isaaclord.org. If we can help you, we will, but rest assured, we do a great deal for charitable causes.

Where can I leave feedback/complaints?

Feel free to email us on feedback@isaaclord.org if you have any feedback or complaints.