Changes from 19 July

Firstly, we would like to thank all our customers who have supported us throughout the last 18 months. With COVID-19 regulations changing on Monday, 19 July, we want to ensure our customers and staff continue to feel comfortable and safe here at Isaacs.

Customers are no longer required to wear a face-covering when moving around the venue. However, we ask you to do what you feel comfortable with. If you still wish to wear one, please do. For now, our staff will continue to wear them while serving customers and moving around Isaacs.

While customers are no longer required to check in, we will continue to have our NHS QR code available when you arrive, allowing customers to check in still.

Whilst ordering at the bar will now be allowed, we will continue to encourage the use of our online ordering system, available by visiting We kindly request that customers do not stand at the bar unless they are ordering, and we do require all customers to sit down while indoors.

The Pandemic has been challenging for the hospitality industry, and we would like to thank you for your continued assistance and cooperation.

April 2021
Updated 16 April

The team at Isaacs are looking forward to welcoming customers to our outside areas from Monday 12th April 2021

The following information is based on the current rules, laws and the venue policy. These will be superseded by the rules, laws and policy relevant on the day of your visit.

Outside tables
Currently, we are not taking reservations for our outside tables; these are available on a first-come, first-served basis. Whilst Isaacs has a large outdoor area due to the fickleness of the Suffolk weather together with customers mixed alfresco expectations, we have taken the view to manage outside bookings would be impossible.

The “rule of six” still applies our understanding is as follows:

  • Groups of up to six or two households can eat or drink together in our outdoor spaces.

Dome and inside table reservations 
Please note, our Domes are classified as being inside.  We are taking indoor table and Dome reservations now for bookings made after the 16th May.
To book please visit our bookings page.

CHECK IN & NHS Test & Trace.
All individuals over the age of 16 are required to check in by one of the following methods.

  • NHS Covid-19 App, our QR Code, is clearly displayed by the entrance.
    This is our preferred method, please have the app ready. The checked in page must be kept open and shown to our staff.
  • Check in via our Host.
    All our data is GDPR compliant and is only used for this purpose and is purged automatically after one month.

Table service only
Please download the Isaacs on the Quay app, available on Apple or Android. Or via on the day.

We encourage customers to use this service to place orders at their table. This gives customers direct access to our food and drinks menu offering with minimal contact.  For those customers unable to use their phones or devices, we operate a limited manual ordering system with help from our staff. Please notify our host on arrival.

Age restrictions (subject to Management & Security Discretion)
Isaacs is a family friendly venue; all family members are welcome provided all the social distancing guidance is followed, including the rule of six. It is very important that young children remain at their table.

Our current restrictions are:

  • Sunday to Thursday: All age groups will be allowed to stay until 21:00.
  • Friday and Saturday: Please note, we are currently operating an over 21 every Friday and Saturday from 16:00.

Please bring suitable identification if you appear to be under 25.

Dogs at Isaacs 
We allow Guide and Assistance Dogs in all appropriate areas that are safe for Owners and their Dogs.

Customers’ dogs are welcome in most of our outside areas, including our Griddle inside heated area. Dogs are not allowed inside any other areas, including our Domes.

All we ask are that Dogs are well behaved, kept under control, not excessively barking and not eating or drinking from our tables.

We do provide dog bowls; fresh water is readily available in outside areas.

Other customers should not pet dogs for health & safety reasons.

As we consider it unsafe for dogs to be in Isaacs late evenings when Isaacs can be very busy, owners are advised that they may be requested to leave.
Management discretion applies at all times.

Operating Hours 
Our breakfast menu runs daily between 9:00am and 12:00pm. Our main menu is served between 12:00pm and 9:00pm (our last main menu kitchen orders are normally 20:45. However, these can be changed at management discretion).
Our bar is open from midday Monday to Friday and 11am Weekends & Bank Holidays.
Last orders will be called at 22:50 Sunday to Thursday and 23:50 on Friday and Saturday, but this again is subject to management discretion on the night.

Social distancing rules (by law) 

  • Current social distancing guidance must be followed & will override the following.
  • Groups of up to six or two households can eat or drink together in pub outdoor spaces until at least May the 16th.
  • Customers / groups must not mix.
  • Customers must not move tables.
  • Customers must wear a face covering except when seated at your table to eat or drink.

These rules will be rigorously implemented.

We look forward to welcoming you to Isaacs.

Tuesday 1 December 2020

We’re looking forward to welcoming you back to Isaacs on Wednesday 2 December 2020.

Due to the change in tiers which Suffolk is in, they’ll be some notable changes to how we can operate as we work within the tier 2 restrictions.

We will only be able to serve alcohol alongside a substantial meal. Only members of the same household or support bubble will be able to dine inside our venue or domes. Groups of up to six will be able to dine outside; social distancing rules will apply. Groups must not mix, and tables must not be moved. All customers must wear a face covering, except when seated at your table.

We will continue to obtain key details for the purpose of the NHS test and trace. The NHS Covid-19 App is up and running; customers can use this method to check-in. The entrance clearly displays our official NHS QR Code. Unless a customer has checked in via the NHS Covid-19 APP, it is mandatory that we obtain basic contact details of all customers of the group for the purposes of NHS Test and Trace. All data is GDPR compliant and is only used for this purpose and is purged automatically after one month.

To speed up the process, we recommend that one guest has the following link ready to use,, as this will enable you to check-in easier upon arrival. There is no need to download the EVE PASS APP; however, if you already have the EVE PASS App, you can scan the QR code or enter the following code on arrival HUMCPX. The checkinn link will also take you to our priority online ordering system.

We will be serving breakfast daily from 09:00am until 12:00pm. Our main menu will be running between 12:00pm and 9:00pm. All orders for both food and drink can still be done via our online ordering system; however, if you need any assistance, a member of the team will be able to take your order from your table. There will be no bar service. If you wish to book an inside table you can now do so by visiting our bookings page, we are not currently taking bookings for outside tables. If you’re looking to dine in one of our domes, please note, all bookings must be made three days in advance.

We ask that each of our customers respect the rules so we can welcome you back in a safe manner.

Our management team would like to thank all our customers and staff for their support this year, and we look forward to welcoming you back to Isaacs.

Wednesday 4 November 2020

Following the recent government announcement, Isaacs will be closing its doors at 10:00pm on Wednesday 4 November, as we go into a second lockdown.

We would like to take this opportunity to thank our customers for their continued support since we re-opened in July, and for assisting us in following the new measures which we put in place.

The management team would also like to thank all our staff for their hard work and dedication over the past few months.

We hope to be able to welcome you all back to Isaacs in December. We will continue to follow government advice and will post any updates across our social media channels, as to when we will re-open.  Stay safe.

The Isaacs Team

July 2020

Welcome back to Isaacs

We are happy to welcome you back to Isaacs from 4 July 2020. The safety of our customers and our staff is of the greatest importance, therefore we have introduced a number of important measures to comply with social distancing requirements and other government guidance regarding hygiene. Here is a useful summary of some of the many steps we have taken to keep everybody safe.

We will have a host who will greet customers, explain our safety measures, and ask politely for co-operation with these safety measures. Isaacs will ask customers for basic contact details to support the NHS Test & Trace scheme, this is mandatory. We will ask for the name and number of a responsible person for each group, and we will also note your arrival time. This data will be stored securely and will only be used for the purpose of supporting the NHS. Data will be deleted as soon as the required 21 day period is over.

Customers must not attempt to gain entry to Isaacs if they have good reason to believe they have been exposed to COVID-19 and be a carrier, even if they are not displaying symptoms.

Due to social distancing requirements, customers should refrain from going to the bar, and will be encouraged instead to use our online ordering system. Our staff will happily assist customers who do not have a smartphone or require guidance in using our online ordering system. If customers do not have a smartphone, we will have a limited number of staff who will be able to take orders at tables. Our bar staff will prioritise orders made using the online ordering system, but will also serve customers at the bar if absolutely necessary. For the avoidance of doubt, government guidance is that patrons should order food and drink from a remote location and not congregate at the bar. Please respect our staff who will be working diligently to provide a safe, professional service in new circumstances.

We will only be accepting cashless payment methods.

Tables will be sanitised after they are vacated and before they are used by the next customer.

Trays of food, cutlery and drinks will be brought to the customer’s table and left for the customer to hand out to their group.

All staff in customer-facing roles will wear a facemask or visor.

Hand sanitiser stations are located in clear view throughout the venue, including in the entrance lobby. Customers are kindly asked to wash their hands regularly.

Social distancing signage is located throughout the building. We will operate a one-way system wherever possible. Our seated areas and walkways have been designed in accordance with the government’s guidance on social distancing. Our capacity will be based on the ability to ensure compliance with social distancing requirements. Safety is paramount.

Customers will be asked not to move tables and not to congregate in such a way as to compromise the social distancing requirements of the venue, e.g. around walkways, near entrances, toilets or other customers. If large groups pose a risk to social distancing, staff will assist them in moving into two or more smaller groups. If customers refuse to comply with social distancing requirements and endanger our staff or other patrons, regrettably, they will be asked to leave the venue.

The government have announced that from Monday 14 September, you must not meet with people from other households in groups of more than six persons (with very specific, limited exceptions). To this end, groups must not mix or form groups greater than six.

To allow our staff to focus on making your visit to Isaacs as safe and pleasant as possible, Isaacs kindly requests that customers respect the ‘rule of six’ by not attempting to form larger groups either in the queue or in the venue. Please do not move furniture or otherwise impair the social distancing arrangements we have put in place. Please respect our staff who are required by law to enforce the regulations.

The government have advised that customers should refrain from shouting or other boisterous behaviour which is likely to increase the dispersal of water droplets. Our music and television sound levels will be reduced to ensure people can converse with each other without shouting.

We will ask that parents supervise their children to ensure they practise social distancing.

Dogs are allowed outside and in the Griddle area if properly control and they remain on a lead.

We will continually monitor the cleanliness of the toilet facilities, and we will ensure that all such facilities are open. Each toilet block will have a stated maximum capacity, which will be monitored regularly by staff.

Please note, customers may be required to queue during busy periods. Isaacs will ask customers to observe social distancing and not to obstruct the road or path while queuing. Staff will assist in monitoring the queue, assisted by door staff during our busiest periods.

The above measures are illustrative, but not exhaustive – please ask staff for more information if you have any comments or concerns about our safety measures.